Registration Services Administrator

Reports To: Supervisor, Registration & Mobility Services

Position Summary

Reporting to the Supervisor, Registration & Mobility Services, the Registration Services Administrator (RSA) provides superior professional service by serving as the first point of contact for applicants with any inquiries regarding licensure. This position is prepared to answer inquiries from a wide variety of methods, which includes telephone calls, walk‑ins, internet, e‑mail and other social media outlets.

The RSA is responsible for acquiring the knowledge of the entire Registration Department and being aware of all on‑goings within the department. This in‑depth knowledge assists in the management of inquiries, detailed and lengthy application assistance, technical support and other specific related services as required.

The RSA makes an important contribution to customer satisfaction by having the working depth of knowledge of all areas of APEGA to be able to pr...