Regional Service Delivery Manager

Lenovo • Petaling Jaya, Selangor • Posted July 13, 2026

About the Role

Description and Requirements

Role Summary - Own end-to-end service delivery for key enterprise customers across the region, driving proactive account management and consistent service excellence. Act as the single point of accountability for service performance, partnering closely with Sales to strengthen customer relationships, support growth, and deliver on both operational and commercial outcomes

Key Responsibilities

  • Own end-to-end service delivery for assigned enterprise accounts from onboarding through steady-state operations.
  • Build strong, trusted relationships with key customer stakeholders, acting as the primary service interface
  • Drive proactive account management by identifying risks early and implementing mitigation plans
  • Take full ownership of critical escalations, ensuring timely resolution and clear, structured communication
  • Establish and lead regular governance cadence (service reviews, per...