Provide daily technical support for regional users at corporate regional offices as well as pharmacies to ensure all regional employees and locations are sustainably up and running as needed.
Accountabilities
Supporting daily operation of corporate users at branch offices and maintenance offices monitoring and support office services, network, IP phones, Meeting rooms, Printing and infrastructure devices.Implement IT Corporate projects and ensure End users devices (Corporate & Stores) compliance with IT standards and policies.Act as a point of contact for Nahdi internal department and third level of escalation, receiving the escalations in case of third-party SLA breaching cases.Collaborate with the third parties during the project implementations for stores operations (new retail applications, pharmacies HW and technology refreshmentSupport in the execution and the development part of stores operations at offices and then hand...