Regional Claims Specialist
The NRMA • Australia, New South Wales • Posted June 17, 2026
About the Role
Job Description
As a Regional Claims Specialist, you will take end-to-end ownership of a diverse portfolio of rental vehicle claims across your designated region. You will investigate incidents, determine liability, manage complex customer disputes, negotiate recoveries, and drive claims through to resolution while balancing commercial outcomes with exceptional customer experience.
This is a full‑time remote opportunity. While the role supports a designated region, you will work as part of a nationally connected Claims Team.
Your Role
Reporting to the National Claims Manager, you will assess liability, negotiate with third parties and insurers, and resolve disputes, while delivering a strong and consistent customer experience throughout the claims lifecycle.
Your key responsibilities will include (but are not limited to):