Regional Business Analyst (Mobile/Internet Banking)

Position Overview

We are seeking a highly skilled and experienced Business Architect / Business Analyst to join our team for further expanding our Corporate Internet Banking / Mobile Banking System and digital payment services such as Real-Time Retail Payment Platform (RPP), Telegraphic Transfer, RENTAS, Interbank Transfer (GIRO). The Business Architect / Business Analyst will collaborate with various stakeholders, from channel (Internet Banking / Mobile Banking) to middle and back office, to analyse opportunities for process improvement / straight through process.

Key Responsibilities

• Develop and maintain a comprehensive understanding of the Corporate Internet Banking / Mobile Banking from front to back, including customer journey and service requests and routing to backend operation processing if the requests are not Straight through processed.
• Design and document end-to-end customer service fulfilment process models, business architecture...