REFLEXOLOGIST SUPERVISOR
wonderfoot massage tcm pte. ltd. • singapore, singapore • Posted June 14, 2026
About the Role
WonderFoot TCM & Reflexology - Reflexologist Supervisor
Job Roles & Responsibilities 1. Team Leadership & Supervision
Lead and supervise a team of reflexologists to ensure consistent service quality.
Schedule daily manpower, assign rooms, and manage shift rotations.
Monitor staff performance, grooming, punctuality, and adherence to SOPs.
Provide guidance, coaching, and support to junior therapists when needed.
2. Service Quality Control
Conduct regular checks on treatment techniques, pressure standards, and customer interaction.
Ensure all therapists follow TCM-based reflexology methods and company-approved techniques.
Handle escalated customer complaints and resolve service issues professionally.
Conduct refresher trainings to maintain high-quality service standards.
3. Customer Service & Experience
Greet customers professionally and ensure smooth flow of operations during peak hours.
Assist in understanding customer needs, pressure preferences, ...
Job Roles & Responsibilities 1. Team Leadership & Supervision
Lead and supervise a team of reflexologists to ensure consistent service quality.
Schedule daily manpower, assign rooms, and manage shift rotations.
Monitor staff performance, grooming, punctuality, and adherence to SOPs.
Provide guidance, coaching, and support to junior therapists when needed.
2. Service Quality Control
Conduct regular checks on treatment techniques, pressure standards, and customer interaction.
Ensure all therapists follow TCM-based reflexology methods and company-approved techniques.
Handle escalated customer complaints and resolve service issues professionally.
Conduct refresher trainings to maintain high-quality service standards.
3. Customer Service & Experience
Greet customers professionally and ensure smooth flow of operations during peak hours.
Assist in understanding customer needs, pressure preferences, ...