Quality & Excellence Officer

At Terracotta – Driving Business Growth in Recruitment, Outsourcing & Corporate Services

We are a leading outsourcing company in the UAE, delivering recruitment, EOR/PEO, PRO services, and corporate solutions across the region.

We are currently recruiting a Quality & Excellence Officer for a federal government entity in Dubai. The role is responsible for supporting quality management systems, driving continuous improvement initiatives, ensuring compliance with quality standards, and enhancing operational efficiency across the organization

Position: Quality & Excellence Officer

Location: Dubai (Onsite, Full Time)

Contract: Permanent

Key Responsibilities

• Draft, review, and monitor policies, SOPs, operations manuals, guidelines, and governance documentation
• Implement and monitor Quality Management Systems, including KPIs, ISO 9001 standards, and excellence framew...