Quality Assurance Supervisor | Telco | TP Alphaland

We are looking for QA Supervisor who have hands-on experience supporting Telco accounts in a BPO environment .

If you're passionate about improving customer experience, ensuring quality standards, and coaching agents to perform at their best, this opportunity is for you.

What You'll Do

• Monitor and evaluate inbound and outbound calls, email, and chat interactions for quality and compliance.
• Ensure adherence to quality standards, processes, and customer experience guidelines .
• Document quality trends, performance gaps, and improvement opportunities for management review.
• Provide constructive feedback and coaching to agents to improve performance.
• Support the training and development process by sharing insights and best practices.
• Continuously identify opportunities to improve processes and quality metrics .
• May assist in gui...