Quality Assurance Specialist Mexico-City (Xico) (Valle de Chalco Solidaridad)

Join Ten Group as a Spanish & English-speaking Quality Assurance Specialist! Ten Group is a leading luxury hospitality, travel, and lifestyle company. We create bespoke travel journeys, offer world‑class accommodations, and provide exclusive lifestyle services. Join us to be part of a team dedicated to delivering unparalleled experiences to our discerning clientele worldwide.

Job Summary

As a Quality Assurance Specialist, you'll be the guardian of our service standards, ensuring our offerings meet the highest quality expectations. Collaborate with our Training, Client Services, and Operations teams to drive continuous improvement and uphold our vision of being the most trusted provider of personalized services globally.

Key Responsibilities

• Manage QA Processes: Oversee the QA process, ensuring calls and requests are monitored and scored monthly, document and feedback findings, and create regular QA reports.
• Drive Service Improvements:...