Quality Assurance Officer

Are you ready to power everyday life for millions? Join #TeamPowergrid and power your career!

This is an exciting opportunity to join a forward-thinking organisation powering 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire and Northern Lincolnshire. Northern Powergrid is committed to creating a greener energy system, while delivering exceptional customer experiences and setting new standards within the energy sector.

As a passionate Quality Assurance Officer, you will be responsible for driving quality improvements consistently across our Regional teams, resulting in improved service delivery evidenced through our Broad Measure of Customer Satisfaction (BMCS) scores and a reduction in guaranteed standard failures. You will work closely with individuals across several teams to coach for delivery of outstanding customer service and the implementation of compliant processes, whilst identifying process efficiencies and i...