Quality Assurance Manager at Vodafone Ghana

Confidential • Ghana, Ghana • Posted June 21, 2026

About the Role

Role Purpose

  • Vet prospective customer documentation per Vodafone policies.

  • Liaise with other national agencies, to enable vetting decision-making.

  • Continuously monitor and recommend new ways to minimize risk of onboarding bad customer

  • Monitor EBU quality metrics to meet business objectives.

    • Core Competencies, Knowledge And Experience

  • Able to work independently, self-directed, and solutions-oriented

  • Analytical thinking and good decision- making skills

  • Relevant experience in Telecom industry and post-paid customer life cycle management

  • Customer-focused and commercially aware

  • Process Re-engineering skills

  • Strong relationship management skills

  • Excellent numeracy skills

    • Key Performance Indicators

  • CXX KPIS

  • Process compliance

    • Skills

    Dynamic Prioritisation and Multi Tas...