Quality Assurance Executive (Call Center)

As a QualityAssurance Executive at PakWheels.com, you’ll play a crucial role in upholding our high standards of customer service by ensuring every call reflects our commitment to excellence. You will collaborate closely with the Customer Support team, using your keen attention to detail to identify areas for improvement and drive continuous enhancement of customer interactions. This role requires strong analytical skills, a passion for quality, and a proactive approach to coaching and development within a dynamic, fast‑paced environment.

Responsibilities:

• Monitor and evaluate recorded calls to assess adherence to scripts, product knowledge, and customer satisfaction.
• Provide constructive and actionable feedback to agents, highlighting both strengths and areas for improvement.
• Develop and maintain call center quality standards, guidelines, and audit processes.
• Conduct regular performance audits to identify trends and areas for ...