Quality Assurance Controller

ER24 Vodacom Contact Centre 112 • Sandton, Gauteng • Posted July 09, 2026

About the Role

MAIN PURPOSE OF JOB

To assess and gauge quality levels of the Contact Centre and provide corrective solutions through coaching and training initiatives.


KEY RESPONSIBILITY AREAS

  • Monitors Contact Centre performance to ensure quality control standards of service/customer satisfaction is achieved.
  • Gather, analyse and report on performance data for the purposes of improvement and keeping relevant stakeholders up to date.
  • Support the Contact Centre Co-ordinator team and Contact Centre Operations.

    • REQUIRED EDUCATION


    ESSENTIAL EDUCATION

  • Grade 12

    • DESIRED EDUCATION

  • Contact Centre related qualification
  • Adult Education related qualification

    • REQUIRED EXPERIENCE


    ESSENTIAL MINIMUM EXPERIENCE

  • 4 years' contact centre experience contact centre
  • 1 year contact centre training or ...