Quality Assurance Analyst

Commonwealth Bank • Lindfield, New South Wales • Posted June 25, 2026

About the Role

Quality Assurance Analyst

  • Support safe, consistent, and responsible use of Generative AI across the Group
  • Conduct structured quality assurance reviews of CommBank Companion interactions
  • Contribute to improved customer outcomes through data-led insights and continuous improvement
     

    • Do work that matters
    As a Quality Assurance Analyst within RBS Controls & Customer Outcomes, AI Quality Assurance, you will play a key role in ensuring the safe and responsible use of Generative AI across CommBank.
     

    You will review interactions between users and CommBank Companion, applying a structured quality assurance framework to assess whether responses are relevant, accurate, and aligned to approved guidance, risk frameworks, and regulatory expectations. Your work will directly support consistent, high-quality customer outcomes and responsible innovation.
     

    See yourself in our team
    The AI Quality Assurance team provid...