Quality Assurance Analyst - Call Center Excellence

A leading customer service outsourcing company located in Davao City seeks a skilled Quality Analyst who will monitor and ensure the quality of customer service interactions. Responsibilities include conducting audits, evaluating performance data, and providing actionable feedback to team leaders. Ideal candidates must have at least 2 years in college, prior experience as a Quality Analyst in a BPO setting, and excellent communication skills in English. This role may require working on weekends and holidays.
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