Quality Analyst (QA)

Job Title: Quality Analyst (QA)

About Vertex Group:

Vertex Group is contributing towards digital transformation in this modern world with a dedicated team of experts from the industry.

With headquarters in Time’s Square, New York, USA, we have a global presence and t connectivity across the globe with offices in the USA, the UK, the Philippines, the UAE, Nepal, India, and Africa.

Job Summary:

We are looking for a detail-oriented and analytical Quality Analyst (QA) to evaluate and ensure the highest standards of customer interactions for our E-Commerce process. The QA will monitor calls, chats, and emails to assess agent performance, identify improvement areas, and ensure consistent service delivery in line with client expectations and internal quality benchmarks.

Key Responsibilities:

• Conduct regular audits of customer interactions (calls, chats, or emails) based on defined quality parameters

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