Property Customer Service (Tijuana)

This position is responsible for handling moderate to complex inquiries, addressing various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner, resolving service concerns, documenting customer requests, and completing changes to policies.Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.Key ResponsibilitiesInputs and tracks into the appropriate databases.Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer's part and updates as warranted.Working knowledge of insurance policies and related processes and procedures.Demonstra...