Project Support Executive (Museum Ops)

We are looking for a Project Support Executive to support our museums technology project. This person will be the day-to-day contact point for museum users, receive and log issues, coordinate with the internal engineering team, follow up on open items, and help maintain a good working relationship with museums stakeholders.

• Act as the first point of contact for museum users on operational or system issues.
• Receive calls, emails, and messages; gather basic details, screenshots, examples, and urgency.
• Log bugs, support issues, questions, and enhancement requests in the tracking system.
• Coordinate with engineers or internal teams on fixes, clarifications, and improvement requests.
• Follow up on open items and keep museum stakeholders updated until closure.
• Escalate urgent, repeated, or unresolved matters to the project lead promptly.
• Maintain support records, status updates, and issue summaries...