Project Manager

New Generation Group • johannesburg, gauteng • Posted June 09, 2026

About the Role

Responsibilities

  • Act as single point of contact for project implementations, feedback, timelines, approvals, tech requirements.
  • Manage staff performance/wellbeing, recruitment, training compliance (NewEx Gen onboarding), incentives (FCR, tNPS, SLAs).
  • Ensure adherence to SLAs (95% response), quality (90-98%), fraud mitigation, reporting/insights (daily/weekly/monthly). Drive bi-weekly QBRs, monthly ops reviews, workforce management (schedules, Genesys WFM).
  • Handle escalations, customer avoidance, non-adherence penalties; conduct audits, Spirit Beat surveys (84%+).

Requirements

  • Matric + relevant degree/diploma (advantageous); proven HR/ops management experience.
  • Technical experience in telecommunications industry.
  • Valid driver's licence.
  • Well articulate, communicates fluently in English.
  • Clear criminal record.
  • Full computer literacy (MS Office, NewEx Gen tools: Morpheus...