Project Manager (CX AI)

Project Manager – FocusCX

Altrincham (Hybrid, 2 days/week)

Salary up to £50k

About Focus Group

Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we're scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. FocusCX is our specialist contact centre, AI voice and conversational intelligence division — and this role sits right at the heart of it.

The Role

We're looking for a high-energy experienced Project Manager to join our FocusCX Service Delivery team. This is a fast-paced, volume-driven role where you'll be managing a busy portfolio of technology projects simultaneously — cloud contact centre deployments and AI voice agent implementations with UCaaS integrations and traditional Voice, Data and IT services.

You'll be the engi...