Production Support Specialist

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• Production Monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards.
• Incident Management: Respond to and manage production incidents and ensure minimal impact on business operations. Document incidents and follow up on resolutions
• Change Management: Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services.
• User Support: Provide support to end-users and stakeholders, address queries and issues related to production services
• Stakeholder Engagement: Collaborate with support personnel of Solution Providers, to troubleshoot, mitigate, and resolve issues related to vendor products.
• Issue Investigation: Investigate production...