Product Technical Support

Job Description

Reporting to the Manager of Product Technical Support Tier 1, you will be the first point of contact for Assent Compliance’s midmarket customers and suppliers. You’ll handle inbound and outbound support inquiries via calls, webforms, emails, live chat, and screen‑share sessions. As a Tier 1 Technical Analyst, you will play an integral role in ensuring customer success by providing timely, high‑quality support and maintaining detailed documentation in a regulatory compliance environment. This position emphasizes both adherence to established processes and the creative problem‑solving skills necessary to resolve unique or complex user issues.

Work Environment

At Assent, we proudly embrace a remote‑first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in‑person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldore...