Product technical support director - americas (capultitlan)

Driving Infinite Possibilities Within A Diversified, General Organization Product Support Develop and lead team to provide world class product support for technical issues. Become operationally embedded with new product development process to ensure readiness of team for supporting customers and driving flawless product launch. Collaborate with engineering and quality to drive product investigations to drive accelerated product resolutions. Regional Excellence Define customer centric tiered escalation model that ensures continuity of customer contact and swift resolution. Personalize technical support journey for customers to differentiate between training issue and true tech support need. Achieve strategic KPI and other metric targets. Partner with Finance to ensure complete and accurate measurement for tech support revenues and expenses. Ensure deliverables and key milestones are achieved resulting in the expected outcome. Strategy Deployment Work with Honeywell Corporate CX to defin...