Product Support Specialist — Tier 1 (SaaS)

dotdigital is seeking a skilled customer support professional based in Cape Town, South Africa. You will become a subject matter expert and provide exceptional service to both technical and non-technical customers, addressing applications issues and contributing to documentation efforts.

The ideal candidate should have at least 2 years of experience in customer service, with strong HTML and CSS skills, and a background in SaaS or Ecommerce. If you're an effective communicator with problem-solving abilities, we encourage you to apply.