Product Support Specialist

Key Responsibilities

• Provide technical and functional support for US Payroll, Time & Labor, or HCM systems
• Troubleshoot system issues related to payroll processing, timekeeping, and employee data
• Support platforms such as Workday, SAP, Oracle, and/or ADP
• Respond to customer inquiries while setting and managing expectations effectively
• Document issues, resolutions, and process improvements accurately
• Meet productivity, quality, and service-level metrics
• Collaborate with internal teams to ensure timely issue resolution
• Handle multiple tasks and priorities in a high-volume support environment

Qualifications & Experience

• Experience with US Payroll / Time & Labor / HCM tools such as Workday, SAP, Oracle, or ADP
• 1–3 years of BPO experience (HR, Payroll, or HCM support preferred)
• Demonstrated technical troubleshooting skills
• Strong understan...