Product Support Engineer | Bangalore (Hybrid) | 2–4 Years Experience

AionNimbius • bengaluru south, karnataka • Posted June 19, 2026

About the Role

We're looking for a Product Support Engineer to join our growing team! If you're passionate about solving technical problems, enjoy working with customers, and have experience supporting cloud-hosted SaaS products, we'd love to hear from you.


Location

Bangalore (Hybrid)


Work Schedule
  • 24/7 Rotational Shifts
  • Hybrid Work Model


Experience
  • 2–4 years of relevant experience


Key Responsibilities
  • Provide technical support for cloud-hosted SaaS products.
  • Troubleshoot and resolve customer issues with a strong focus on customer satisfaction.
  • Perform incident triage, root cause analysis, and issue resolution.
  • Collaborate with Engineering, DevOps, and Product teams to resolve complex technical issues.
  • Follow established support processes, SLAs, and operational procedure...