Product Solutions Associate - Data & AI Platform

Step into a frontline role supporting JPMorgan Chase’s firmwide Data & AI Platform. Support and enhance client experience for Fusion by contributing to service excellence, operational insights, and continuous improvement.

As a Product Solutions Associate within Enterprise Technology, you will serve as a frontline support partner for Fusion platform users. You will be helping users across varying skill levels discover, access, and responsibly use platform capabilities. You will serve as a frontline service & support partner, triaging and resolving inquiries, providing clear guidance, and enabling effective use of data, AI, and governance tools.

In this role, you will leverage data, analytics, and structured problem management to improve service quality and reduce friction. You will translate client interaction signals into actionable operational and product improvements, while partnering with Product, Engineering, and SRE teams to enhance workflows, r...