Product Marketing Manager, Postpaid CX & Assignee Management

Smart Communications, Inc. • Makati, National Capital Region • Posted June 17, 2026

About the Role

FUNCTIONAL DUTIES & RESPONSIBILITIES:

  1. Designs and executes user-focused engagement strategies to improve adoption, retention, and CX for enterprise postpaid subscribers.
  2. Creates strategies that enhance user experience while increasing product usage.
  3. Addresses declining ARPU through targeted monetization programs.
  4. Owns the Smart App for Enterprise initiative end-to-end.
  5. Partners with Sales, Operations, and Digital to deliver integrated user journeys.
  6. Manages the Assignee Management framework and revenue capture.


ADMINISTRATIVE DUTIES & RESPONSIBILITIES

  1. Submits monthly activity and performance reports to Immediate Head within the first five working days of the following month.
  2. Completes mandatory annual compliance trainings (Code of Conduct, Data Privacy Act, Information Security, Anti-Money Laundering).
  3. Participates in quarterly performa...