Product Expert Manager, SEA

The Product Expert Manager will lead technical support and product innovation for chocolate solutions mainly in South East Asia and potentially covering Indonesia and other countries in Asia.

The role will work closely with customers to understand their needs, translate them into viable product solutions, and support the development and commercialization of new chocolate products. This role is pivotal in driving customer satisfaction, product excellence, and business growth.

About The Role:

1. Customer Technical Support & Engagement

• Serve as the primary technical contact for customers in the region.
• Provide expert advice on chocolate applications, troubleshooting, and optimization.
• Conduct technical training to customers and internal teams.
• Build strong customer relationships to support business retention and growth.
• Lead end-to-end new product development: from technical brief to lab samples, indus...