Process Improvement Manager

The Heathrow development function acts on the direction set by the Strategy team, informed by data/insight, to determine, develop, deliver and measure the best solutions to meet business needs, be it through People, Process, Technology or Infrastructure change. The development team shapes, improves and influences the experience of millions of passengers who pass through the airport every year.

Managing a team of Process Improvement leads, the Process Improvement Manager works across the complex Heathrow environment to deliver process improvement initiatives that improve efficiency, quality, service and value for customers, while developing and delivering the Process Improvement Strategy. The role works collaboratively across the development team and the wider business to understand business process challenges/ inefficiencies, influencing and shaping solutions spanning technology, infrastructure, people and process change for the benefit of the Heathrow operation.