Process Improvement Manager

Process Improvement Project Manager

Birmingham | Hybrid Working

At ISS, we improve the way work gets done across complex, customer-facing environments where operational performance really matters.

We are looking for a Process Improvement Project Manager to lead transformation and improvement initiatives that make processes simpler, more efficient, and more effective. This role combines process improvement expertise with structured project delivery, ensuring change is not only designed well but successfully embedded.

You will take ownership of end-to-end process improvement projects, from discovery through to implementation and adoption. This includes understanding current-state processes, identifying inefficiencies, and designing future-state solutions across people, process, and technology.

Alongside this, you will manage full project delivery, ensuring strong governance, clear planning, and disciplined exe...