Process & Capability Analyst

About the role

This role supports Pay Originations by analysing, uplifting and maintaining end‑to‑end processes and system capabilities across Australia and New Zealand. You’ll play a key role in driving continuous improvement, market alignments, reducing defects and customer friction, and enabling faster, more efficient credit decisioning across the Originations journey.

Working closely with frontline teams, Quality, Technology, Cried Risk and offshore partners, you’ll translate insights into practical process improvements and clear documentation that embeds change into BAU operations.

Responsibilities:

• Analyse and uplift Pay Originations processes to improve efficiency, accuracy and agent experience across AU and NZ.
• Support alignment and standardisation of processes where possible, ensuring ease of adoption and sustainability.
• Leverage defect, complaint, QA and performance insights to identify and prioritise improvemen...