Problem Management & Continuous Improvement Lead

NETS in Singapore is looking for a Problem and Continuous Improvement Lead to manage technology incidents affecting BCS customers. This role involves facilitating root cause analysis, driving continuous improvements, and ensuring timely updates to stakeholders.

The ideal candidate will have 7-9 years of relevant experience, strong IT Service Management knowledge, and familiarity with regulatory requirements in Singapore. ServiceNow experience is a plus, with ITIL certification preferred.