Principal Support Engineer

Yubico • ottawa, on • Posted July 09, 2026
About the Role

As a Principal Support Engineer at Yubico, you will address complex technical challenges at the intersection of hardware, software, and global security standards to ensure customer security at scale 
In this role, you will act as the technical lead of the US technical support team, reporting directly to and working closely with the Director of Technical Support, providing mentorship and strategic direction to maintain excellence in regional operations 
You possess comprehensive expertise in Yubico’s core offerings, from the YubiKey ecosystem to our SDKs and professional services 
You stay current with industry trends to develop actionable strategies that strengthen the support organization 
Your contributions focus on long-term impact by establishing knowledge frameworks that improve problem resolution and prevention 
Handle Critical Escalations: Serve as the final tier of support for the most complex, hig...
        