Principal Program Manager - CCaaS / SaaS (Account-Based)

Sprinklr • bangalore, karnataka • Posted June 26, 2026

About the Role

Description

Key Responsibilities

Customer Leadership & Single Point of Contact

  • Act as the primary interface for customer leadership , ensuring clear communication and alignment
  • Build strong relationships with business and technology stakeholders
  • Represent the overall program status, risks, and value delivered in leadership forums
  • Program Coordination & Delivery Oversight

  • Coordinate across multiple workstreams, business units, and delivery teams
  • Ensure all projects are executed on time and aligned to agreed milestones
  • Participate in track-level calls  to maintain close visibility on execution
  • Value Delivery & Business Alignment

  • Work closely with customer business teams to ensure solutions drive measurable business outcomes
  • Track and commu...