Principal Lead, Engagement Platforms - Emiratised Role

Bankfab • abu dhabi, abu dhabi • Posted July 05, 2026

About the Role

Principal Lead, Engagement Platforms - Emiratised Role

Abu Dhabi, United Arab Emirates

Job Description Role specific responsibilities:
  • Lead the strategy, design, and delivery of all engagement platforms including CRM, contact center systems (voice/chat/video), public websites, and ATM/CDM networks.
  • Ensure seamless integration of engagement platforms with core banking systems, digital channels, and customer data platforms.
  • Oversee the modernization and transformation of legacy systems to cloud-native or hybrid architectures.
  • Drive the implementation of omnichannel capabilities to enable consistent and personalized customer interactions.
  • Collaborate with business units to define platform requirements, prioritize enhancements, and deliver value-driven solutions.
Core competencies required (Exp Overall: 15+ Years, Banking 10+ Years):
  • Customer Engagement Technology Expertise: