Principal Journey Experience Owner
BlueCross BlueShield of North Carolina • Hybrid Flex, DURHAM • Posted July 15, 2026
About the Role
**Job Description**
Proactively manages and measures experience lifecycle from conception to implementation, iteration, and maintenance, optimizing the outcome for the product/experience while prioritizing work and communicating with stakeholders to ensure delivery of experience expectations across all customer segments and channels.
**What You'll Do**
+ Consult with senior leaders across the company on components of process transformation and value stream management aligning the focus of stakeholders towards a unified experience that serves members’, employees’, and business’ needs.
+ Lead business and journey owners through solving large, complex and/or ambiguous business problems while connecting end to end processes together. Delivering an efficient and compliant end to end experience.
+ Manage and lead large complex and difficult projects using Six Sigma methodology or human centered design methodology anchored in the process architecture framework...
Proactively manages and measures experience lifecycle from conception to implementation, iteration, and maintenance, optimizing the outcome for the product/experience while prioritizing work and communicating with stakeholders to ensure delivery of experience expectations across all customer segments and channels.
**What You'll Do**
+ Consult with senior leaders across the company on components of process transformation and value stream management aligning the focus of stakeholders towards a unified experience that serves members’, employees’, and business’ needs.
+ Lead business and journey owners through solving large, complex and/or ambiguous business problems while connecting end to end processes together. Delivering an efficient and compliant end to end experience.
+ Manage and lead large complex and difficult projects using Six Sigma methodology or human centered design methodology anchored in the process architecture framework...