Principal Associate, Process Management

Principal Associate, Process Management

Location: Toronto, Ontario, Canada

About the Role

We are constantly seeking improvements to our product offerings and customer experience. You will provide change management leadership to ensure a holistic, thoughtful, innovative and uniform approach to agent readiness.

What we value

• Curiosity: You will be driven to proactively seek information and the best solutions for our agents.
• Collaboration: You will partner across the enterprise to make sure agent readiness is at the forefront of all business changes.
• Confidence: You will drive significant results that will influence the experience of millions of customers.

What you will learn

• Capital One’s approach to Process Management: mapping business processes, mitigating risks, ensuring controls, and improving them.
• Agile, cross‑functional teamwork and learning from Data Science, Business Analytic...