Portfolio Management Team Leader

Role Overview

The Portfolio Management Team Leader is responsible for leading and performance-managing the Portfolio Management Team, ensuring the smooth, accurate, and timely delivery of all client onboarding, offboarding, tenancy changes, and managing agent transitions. The role owns these processes end-to-end, coordinating closely with mobilisation, property management, and internal teams to deliver seamless client experiences with minimal disruption. A key focus is driving consistency, reducing errors, and maintaining clear audit trails across all activity, using systems such as Zendesk and Optima, while proactively identifying risks and taking action to protect service delivery.

This role requires a hands-on leader who sets clear expectations, manages priorities, and holds the team accountable for performance and outcomes. You will build a high-performing, engaged team, while also developing strong external relationships with suppliers to ensure ti...