[Poly - 6 Months] IT Service Management (ITSM) Intern - 1732

The ITSM Intern will support the Service Management team in managing IT service requests, CMDB and asset records, change management processes, and audit-related activities aligned with ITIL best practices. The intern will gain hands-on exposure to enterprise IT operations, governance, and service delivery.

Learning:

• Assist in managing IT service requests through ticketing tools
• Support incident logging, categorization, prioritization, and tracking
• Maintain and update Configuration Management Database (CMDB) records
• Support IT asset management including tracking hardware and software inventory
• Assist in change management processes including request tracking and documentation
• Monitor and follow up on ticket resolution and SLA performance
• Coordinate with internal teams for request fulfillment
• Maintain documentation and knowledge articles
• Assist in report generation...