Platform Support Analyst
Pearson Whiffin Recruitment Ltd • Maidstone, Kent • Posted June 18, 2026
About the Role
IT Support Analyst
We are looking for a proactive and customer-focused IT Platform Support Analyst to join our growing technology team. This is an excellent opportunity for an experienced support professional who enjoys troubleshooting technical issues, working with SaaS platforms, and acting as a key point of contact for both internal and external stakeholders.
As the IT Platform Support Analyst, you will play a critical role in maintaining the performance and reliability of business-critical platforms. You will investigate incidents, monitor system health, manage support tickets, and work closely with technical teams to ensure issues are resolved efficiently and effectively.
Key Responsibilities
Act as the primary point of contact for platform-related support queries and incidents.
Investigate, diagnose, and resolve technical issues across business-critical applications and platforms.
Monitor platform performance using monitoring and alerti...
We are looking for a proactive and customer-focused IT Platform Support Analyst to join our growing technology team. This is an excellent opportunity for an experienced support professional who enjoys troubleshooting technical issues, working with SaaS platforms, and acting as a key point of contact for both internal and external stakeholders.
As the IT Platform Support Analyst, you will play a critical role in maintaining the performance and reliability of business-critical platforms. You will investigate incidents, monitor system health, manage support tickets, and work closely with technical teams to ensure issues are resolved efficiently and effectively.
Key Responsibilities
Act as the primary point of contact for platform-related support queries and incidents.
Investigate, diagnose, and resolve technical issues across business-critical applications and platforms.
Monitor platform performance using monitoring and alerti...