People Services Team Leader

Job Overview

Job Title: People Services Team Leader

Location: Kuala Lumpur

Brand: Dentsu Apac

Time Type: Full time

Contract Type: Permanent

About the role

As a People Services Team Leader, you will lead a team of People Services Advisors across Singapore, Malaysia, and Thailand, ensuring high‑quality HR services that support business and employee needs throughout the region.

Responsibilities

• Lead, coach, and develop a team of People Services Advisors across Singapore, Malaysia, and Thailand.
• Monitor team workflows, service queues, SLAs, and KPIs to meet delivery standards.
• Drive continuous improvement initiatives by identifying process optimisation opportunities and enhancing service delivery effectiveness.
• Maintain and govern knowledge management practices, ensuring accurate and accessible documentation.
• Partner closely with the People Services Manager, HR Directors, and...