Pega L3 Support (Backfill) - PP & KYC

Astra North Infoteck Inc. • Toronto, Ontario • Posted June 19, 2026

About the Role

Job Description
Key Responsibilities
• Own end-to-end resolution of L3 incidents via ServiceNow, including RCA and closure within SLA
• Perform deep technical analysis across Pega, Spring Boot services, integrations, and database layers
• Utilize:
o Splunk for log analysis, correlation, and triage
o Dynatrace/DataDog for performance analysis, and dependency mapping
• Support and monitor:
o Batch jobs, schedulers, queue processors, listeners, and application health
• Raise, track, and manage defects in JIRA / JTFM, including:
o Detailed RCA documentation
o Mapping ...