Patient Services Rep
Dignity Health • Rancho Cordova, CA • Posted June 15, 2026
About the Role
**Job Summary and Responsibilities**
As our Patient Services Representative, you will be the first point of phone customer service contact for our patients, physicians and other clinic staff. This position is represented by the SEIU-UHW
Every day, you will provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email, and text. You will perform a variety of duties including collecting and updating demographics, insurance information verification of health plan eligibility, and taking complete and accurate messages. You will schedule mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record and contact center systems, and you may also assist with referrals and authorizations.
To be successful in this role, you will have an enthusiasm to help others, an innate ability to solve complex problems, and a ...
As our Patient Services Representative, you will be the first point of phone customer service contact for our patients, physicians and other clinic staff. This position is represented by the SEIU-UHW
Every day, you will provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email, and text. You will perform a variety of duties including collecting and updating demographics, insurance information verification of health plan eligibility, and taking complete and accurate messages. You will schedule mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record and contact center systems, and you may also assist with referrals and authorizations.
To be successful in this role, you will have an enthusiasm to help others, an innate ability to solve complex problems, and a ...