Patient Relation Executive

Job Summary

Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.

Essential Duties And Responsibilities

• Greet patients, answer phone within 3 rings and answer enquiries accurately.
• Check answerphone messages / missed calls and return calls.
• Call all patients to confirm appointments / If no response sends SMS/Email.
• Send SMS confirmations for appointments and birthday alerts.
• Answer and manage incoming calls.
• Respond accurately and comply to requests for information.
• Confirm upcoming appointments and recalls according to office protocol.
• Monitor all doctors' appointment diary to ensure their patients have the correct booking and their preferences are being met whenever possible.
• Call all waiting list appointments when availability is there to accommodate all pati...