Patient CRM Business Process Architect Role

Drive transformation in patient care at Alexion as a Business Process Architect focused on Patient CRM. Utilize your Agile framework knowledge to optimize business processes in a collaborative, hybrid work environment.
This role requires you to analyze and model regulated end-to-end business processes in the healthcare sector. You will work with cross-functional teams to gather and translate requirements into actionable workflows using Salesforce Life Science cloud. Key responsibilities include defining metrics, ensuring compliance, and partnering with IT for technical design.
Key Responsibilities:
• Design automated patient journey workflows to enhance service delivery
• Evaluate and map data requirements for patient support outcomes
• Define process efficiency metrics and compliance measures
• Work with stakeholders to ensure processes align with business goals
• Develop and maintain comprehensive workflow documentation
Requirements:
• 3-5+ years in busines...