Patient Care Specialist

Join to apply for the Patient Care Specialist role at Belo Medical Group, Inc.

The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure services are provided in an effective and efficient manner.

Responsibilities

Handling Patient or Customer Inquiries or Concerns

• Greet all patients and customers upon entry in a friendly, courteous and professional manner.
• Answer inquiries from patients, customers and other persons regarding clinic product and services efficiently.
• Answer telephone calls promptly following the company's telephone handling standards.
• Handle inquiries over the telephone and screens or directs calls when necessary.
• Log all inquiries in the Inquiry Sheet as part of the monitoring report by the Marketing Department.
• Endorse scheduled patients to appropriate personnel in charge (Doctor, Aesthet...