Patient Care Advisor

Go back North Cumbria Integrated Care NHS Foundation Trust

Patient Care Advisor

The closing date is 25 May 2026.

Patient Care Advisor Band 3 – 30.00 hours per week – Permanent.

An opportunity has arisen for a suitable candidate to join our Contact Centre Team. We are looking for a compassionate, organised, and customer‑focused individual to join our busy Contact Centre. As a Patient Care Advisor, you will play a vital role in supporting patients and clinical teams across a range of NHS services, including Dermatology, Urology, Gynaecology, Cardiology, Rheumatology and other outpatient specialties. This is a key front‑line position where you will help ensure patients receive clear information, timely appointments, and a positive experience of our services.

Main duties of the job

• Communicating with patients on multiple pathways
• Ensure patients are appointed timely and effectively
• Ensuring all recorded act...