Patient Advisor (Receptionist)

This is a role within the reception team and the post holder will have experience of reception and of delivering patient services. The post holder will have a thorough graspof all administrative tasks and will work proactively to ensure that performance targets are achieved.S/he will be expected to contribute constructively to the design / redesign of systems, processes andprotocols working in conjunction with the rest of the team. The post holder will have significant responsibilities delegated to him / her and will be expected todeliver these tasks with the minimum of supervision but while working within the decisions made bythe Team Leaders Meeting and to practice policies. The post holder will have a thorough understanding of access issues and of the appointment system. They will ensure that patients are dealt with in a courteous, efficientand effective way and will be jointly responsible for ensuring that front-of-house exchanges toproceed smoothly.

Main duties of the j...