Patient Access Associate Lead

Responsibilities:

• Review daily and monthly productivity metrics.
• Monitor associate performance to ensure the minimum expectation of 6 patients per hour is met.
• Track collection performance regularly to remain on pace for the monthly goal
• Provide immediate coaching and follow-up for associates who are not meeting expectations.
• Complete all assigned leadership tasks daily without repeated reminders.
• Lead by example through punctuality, professionalism, accountability, and consistent follow-through.

Qualifications

• Experience in Patient Access, registration, insurance verification, or hospital admitting operations
• Working knowledge of inpatient verification workflows, documentation standards, and front-end revenue cycle processes
• Strong organizational, problem-solving, and time management skills
• Ability to mon...